Privacy Policy

Effective Date: August 2026
Last Updated: August 2026

Our Commitment to Your Privacy

Chateau Madeleine Senior Living values the trust of our residents, prospective residents, families, team members, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through the Chateau Madeleine website at suntreeseniorliving.com.

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In this policy, “Chateau Madeleine,” “we,” “us,” and “our” refer to Chateau Madeleine LLC, doing business as Chateau Madeleine Senior Living.

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This policy applies to information collected through our website and its forms and features. It does not apply to information collected offline or through websites and services operated by third parties.

 

Information We Collect

 

Information You Choose to Provide

We may collect information that you voluntarily provide when you:

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• request information about Chateau Madeleine;

• schedule a visit or contact our team;

• ask about availability, pricing, services, or living options;

• subscribe to emails or community updates;

• submit an employment inquiry or application;

• communicate with us by email, telephone, or through a website form.

 

This information may include your name, email address, telephone number, preferred method of contact, and any other information you choose to include in your message.

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Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies. Depending on the website tools in use, this information may include:

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• your Internet Protocol address;

• browser and device type;

• operating system;

• pages viewed and links selected;

• the date and time of your visit;

• the website or source that referred you to us;

• general geographic information derived from your IP address.

 

We use this information to understand how visitors use the website, improve its performance, maintain security, and evaluate the effectiveness of our communications.

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Sensitive Information

Please do not submit Social Security numbers, financial-account information, medical records, insurance information, detailed health histories, or other highly sensitive information through a general website contact form.

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When sensitive information is reasonably needed, a member of our team will provide an appropriate method for sharing it.

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Information submitted through a general website inquiry is not necessarily protected health information under HIPAA. HIPAA applies only in defined circumstances involving covered entities, business associates, and protected health information. (HHS.gov)

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How We Use Information

We may use the information we collect to:

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• respond to inquiries and requests;

• provide information about our community, residences, services, pricing, and availability;

• schedule visits or follow-up conversations;

• communicate with prospective residents and families;

• send requested updates or marketing communications;

• process employment inquiries or applications;

• operate, maintain, secure, and improve our website;

• understand website usage and visitor interests;

• comply with legal and regulatory obligations;

• protect the rights, safety, and property of Chateau Madeleine and others.

 

We will not use personal information for purposes that are materially different from those described in this policy without providing appropriate notice.

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Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity, and improve the online experience.

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Depending on the services enabled on the website, cookies or similar technologies may be placed by:

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• our website hosting provider;

• analytics providers;

• embedded video, map, or social-media services;

• advertising or measurement providers, when used.

 

Most web browsers allow you to control or delete cookies through their settings. Disabling certain cookies may affect how some website features function.

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How We Disclose Information

We may disclose information to service providers that assist us in operating our website and communicating with visitors. These providers may include:

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• website hosting and maintenance companies;

• customer-relationship management providers;

• email and communication providers;

• analytics and website-performance providers;

• scheduling or inquiry-management platforms;

• recruiting and employment-service providers;

• advertising and marketing providers, when used;

• professional advisers, such as attorneys, accountants, and consultants.

 

These providers may access information only as reasonably necessary to perform services for us, subject to applicable agreements and legal requirements.

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We may also disclose information:

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• when required by law, subpoena, court order, or legal process;

• to protect the rights, safety, or property of Chateau Madeleine, our residents, visitors, employees, or others;

• in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction;

• with your direction or consent.

 

We do not sell personal information for monetary payment.

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Email and Marketing Choices

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

 

Even after opting out of marketing communications, you may continue to receive messages that are necessary to respond to an inquiry, arrange a visit, provide requested information, or manage an existing relationship with Chateau Madeleine.

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Data Retention

We retain personal information for as long as reasonably necessary to:

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• respond to inquiries;

• provide requested services and communications;

• maintain appropriate business records;

• comply with legal obligations;

• resolve disputes;

• protect our interests;

• enforce agreements.

 

Retention periods may vary depending on the type of information and the reason it was collected.

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Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

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No website, transmission method, or electronic storage system can be guaranteed to be completely secure. For that reason, we cannot guarantee the absolute security of information submitted through the website.

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Your Choices and Requests

You may contact us to:

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• update or correct information you previously submitted;

• unsubscribe from marketing communications;

• ask how we handle your information;

• request deletion of information, when appropriate and subject to legal or operational requirements;

• exercise any privacy rights available to you under applicable law.

 

We may need to verify your identity before completing certain requests.

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Children’s Privacy

Our website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13.

 

If we learn that a child under 13 has submitted personal information through the website, we will take reasonable steps to delete it.

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Third-Party Websites and Services

Our website may include links to websites or services operated by other organizations. We do not control those third parties or their privacy practices.

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We encourage visitors to review the privacy policies of any third-party website or service they use.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or legal obligations.

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The updated version will be posted on this page with a revised “Last Updated” date. When appropriate, we may provide additional notice of material changes.

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Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

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Chateau Madeleine Senior Living
Operated by: Chateau Madeleine LLC
Email: sales@suntreeseniorliving.com
Phone: 321-701-8000
Mailing Address: 205 Hardoon Lane Melbourne, FL 32940